Blog
October 6, 2025
Nonprofit Director Steph Kirby Anderson Shares Dreamforce 2025 Sessions for Nonprofit Leaders
Dreamforce is right around the corner, and whether you’re excited, nervous, or already feeling tired just thinking about the crowds, it’s one of the most energizing weeks of the year for nonprofit leaders thinking about technology and transformation. A quick tip before you even get to San Francisco: pack your most comfortable shoes, and have a plan for what you want to attend. You can’t see it all, but with a little forethought, you can build an agenda that fuels ideas and accelerates your organization’s digital journey.
Looking for sessions tailored to higher ed leaders? Jason Belland’s guide spotlights sessions designed to help colleges and universities reimagine their student, faculty, and alumni experiences.
Start by scanning the full agenda and prioritizing nonprofit and education-specific sessions, especially the Nonprofit Keynote—a must-attend if you want to understand Salesforce’s product vision and roadmap for the sector. This is where you’ll hear about what’s coming next for Nonprofit Cloud, how AI and unified data are reshaping what’s possible, and how leading organizations are using Salesforce to transform fundraising, program delivery, and mission outcomes.
In addition to the keynote, I always make sure to include activities and sessions that cover these core areas:
- Salesforce Roadmaps for Nonprofit Cloud, Education Cloud, Data Cloud, and Marketing Cloud
These sessions are essential for understanding where Salesforce is investing and how those innovations can align with your strategic goals. - Engage with peers, partners, and experts
Dreamforce is about community. Make time for meetups, nonprofit lounge events, and roundtables where you can share challenges and solutions with peers and build relationships that last long after the conference ends. - Strategize transformation, not just implementation
Look for sessions that speak to the big picture: how Salesforce can underpin everything from program operations and outcomes measurement to volunteer engagement and donor stewardship. - Real-world use cases
One of the great opportunities Dreamforce offers is the chance to learn from organizations doing work that might look nothing like yours. Their creative solutions can spark ideas you can bring back and adapt to your own mission.
Sessions Nonprofit Leaders Shouldn’t Miss
If I were headed to San Francisco next week, here are a few categories of sessions I’d prioritize.
- Unleash the Power of AI & Real-Time Translation for Service
Is your nonprofit working with constituents speaking multiple languages? Learn about one of Service Cloud’s best-kept secrets: AI & real-time translations. See it in action, hear how customers use it, and leave with tips to boost CSAT, rep speed, and global ROI, instantly. - How to Use Feedback to Improve Customer Service Experiences
Discover four proven strategies to capture, act on, and share feedback to boost CSAT and deliver better service. Even if your programs aren’t using formal CSAT scores, accurate feedback from your constituents is critical to growing your mission, brand, and keeping donors happy. - Turn Feedback into Action — Capture What Matters
Collecting feedback from every channel is tough — acting on it is even harder. In this roundtable, hear how peers are capturing insights at scale and taking action with AI. - Speed Customer Onboarding with AI Intelligent Content
Discover how trusted AI, real-time data, and intelligent content create a seamless, automated, and personalized onboarding journey in Salesforce — turning insights into action at every touchpoint. From onboarding volunteers, new employees, board members, and maybe program participants, this session will highlight ways to save time and support your mission. - Maximize the ROI of Your Salesforce Ecosystem with Slack
Learn how your peers are increasing adoption of their existing Salesforce investments by using Slack as the conversational interface for their customer data and insights. Consider how this could support your donor conversations, conversations with partner organizations, and elevate success stories.
Connect with our senior leaders during Dreamforce to learn how Attain Partners is helping clients across the public and social sectors harness the power of Salesforce to create lasting impact.
With decades of experience enabling digital transformation to deliver institution-specific solutions, our leaders are ready to share strategies and lessons learned that can help you strengthen your Salesforce investment and accelerate your mission.
Attain Partners – Salesforce Experts
No matter if your organization is beginning its Salesforce journey or 10+ years into development, Attain Partners is here to help you achieve your goals. Contact our team today to learn how we can help your organization advance its mission by harnessing the power of Salesforce.
To learn more, check out our Salesforce Innovation services, read case studies about our transformative work, and explore blog posts from our Salesforce experts.
About the Author
Steph Kirby Anderson brings over a decade of experience in the education and nonprofit sectors. Driven by her passion for merging social impact with technology, Steph joined the Salesforce ecosystem to help nonprofits leverage cutting-edge tools and innovations. With an infectious enthusiasm for radical philanthropy and enhancing efficiency within the nonprofit world, Steph uses her extensive background to inspire organizations to explore new possibilities through digital transformation.
She holds a Master’s Degree in Education from Pace University and an undergraduate degree from Saint Elizabeth University. Her background includes teaching K-4 Special Education as a New York City Teaching Fellow, coaching high school boys’ basketball as an AmeriCorps Volunteer, and earning certification in Prenatal and Children’s Yoga Instruction. Steph resides in New Jersey with her husband and two children and currently serves on the Board of Fairview Lake YMCA.
