Attain Partners | Juran experts explore how institutions can leverage strategic planning objectives to improve the student experience
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In this session, Dr. DeFeo explores how to take the new information discovered from an assessment of your system (or, “health check,” per our last session) and use it to create or recreate a strategic plan that enables your institution to improve the student experience.
An effective strategic plan can enable an organization to focus on what objectives and tasks need to be completed in order to meet its vision of the future. An organization does not need to scrap its current strategic plan to begin a student experience transformation, but it must know how to integrate it into the current plan to ensure the transformation happens.
This session does not focus on what strategic planning is, but rather on how to develop the right goals to improve the student experience. We discuss the importance of setting realistic goals and developing simple action plans to meet these goals as well as a timeline for how and when these events should ensue.
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2023-01: Juran Webinar
Watch the first three webinars in this series on demand:
September – Five Steps to Improve the Student Experience in Higher Education
October – Listening to the Voice of Your Students – The Customers
November – Does Your Organization Need a Health Check?
Stay tuned for the upcoming webinars in this series:
March – Design or Enhance to a Digital Experience
May – Develop a Change Management Plan
About the Host
Dr. Joseph A. DeFeo, former CEO of Juran Global, and now Sr. Advisor at Attain Partners | Juran, is recognized as one of the world’s leading executive experts on transformational change and business improvement. For over 35 years, Joe has worked as a trusted adviser, helping leaders increase efficiency, productivity, and customer (student) experience satisfaction. These include Business Process Management, Lean, Six Sigma, Strategy Deployment, and Change Management.
Joe has assisted many global organizations—private and public, for-profit and nonprofit—in leading major organizational change. He is a frequent motivational guest speaker at international conferences and has presented in 44 countries. His comprehensive experience serving the higher education industry spans his role as an Adjunct Professor for the National Graduate School of Quality Management, Western Connecticut State University, Columbia University, and Central Connecticut State University, where he taught graduate courses on management, training, and development.