Blog
September 17, 2015
Here’s some of what we learned and heard Day 2 of Dreamforce:
- From “Program Management: Building Programs and Policies That Scale:” It is easy to get started with Salesforce, but without the right people and processes in place, it can be hard to scale across the enterprise. Organizations should create a clear vision of success at the outset to maintain focus and avoid distractions, In hindsight, the nonprofit Path would have tackled fewer projects at the outset.
- From “Service Cloud Roadmap – Customer Experience:” Service Cloud SDK will enable mobile customer service inside of a custom app, including knowledge, case creation, and live agent. Plus, in Winter ’16 release, Lightning components will be added to self service community templates, one of which allows agents to easily add links to knowledge articles within the case feed.
Here’s what we’re looking forward to today in the Foundation Zone:
- Connected Nonprofit: Using Salesforce Across the Organization to Drive Impact with ACF clients Urban Land Institute and Museum of Modern Art (2nd session), 10:30am-11:10am, Marriott Marquis, Golden Gate A.
- Get the Job Done: Put Students & Employers at the Center of Career Services featuring ACF client Pennsylvania State University Smeal School of Business, 9:00am-9:40am, San Francisco Marriott Marquis, Yerba Buena Salon 13-15.
- AppExchange for Higher Ed: Top Apps to Make You Even Smarter, 12:00pm-12:40pm, San Francisco Marriott Marquis, Foothill F
- #AwesomeAdmin Hacks for Higher Ed featuring Kellogg School of Management, 3:00pm-3:40pm, San Francisco Marriott Marquis, Yerba Buena Salon 13-15.
