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Lightning Strikes Again

August 26, 2015/in Doug Sharpe/by Josue

SALESFORCE ANNOUNCES LIGHTNING EXPERIENCE

Yesterday, Salesforce held a live event announcing a huge evolution called Lightning Experience. Lightning Experience from the CRM user perspective is essentially a “new Salesforce desktop.” It features a totally re-vamped, modern look — but this is so much more than an external makeover.

With this announcement, Salesforce has placed a significant focus on user efficiency. In the upcoming Winter ‘16 release (scheduled for October) Lightning Experience will focus on Sales Cloud and include features such as a drag & drop graphical opportunity pipeline, proactive alerts to the user on common deal downfalls (such as lack of recent activity), and reimagined charting similar to those now offered in Wave analytics.

Lightning Experience will then expand from the initial Sales Cloud-focused release to the rest of the CRM capabilities over a series of subsequent Salesforce releases. Customers will have the option to turn the new user interface (UI) on in their org at their leisure (and turn it back off if desired). Some users can use the new Lightning UI while others can remain on the classic “aloha” desktop.

While it is easy to focus on the new look, for me the real excitement in this announcement is the framework underlying the new UI. As I blogged after Dreamforce 2014, the Lightning Component framework is the game changer here. The new desktop UI is built using Lightning Components (as is Salesforce1 mobile). Going forward, configuration changes to CRM pages will be accomplished using the Lightning App Builder – UI changes from simply rearranging fields to replacing a part of a page with a custom developed or AppExchange Lightning Component will all happen in that component architecture.

At ACF, we tailor Salesforce to the unique processes of nonprofit and higher ed organizations. So the promise of more easily swapping out pieces of the standard Salesforce desktop and mobile functionality will be a great benefit to ACF and our clients.

After Dreamforce, we will be back with another installment on Lightning Experience and how we see it impacting our nonprofit and higher ed clients. In the mean time, you can sign-up for a Winter ‘16 pre-release org and start exploring the new Lightning Experience capabilities today.

0 0 Josue Josue2015-08-26 23:18:532021-08-20 01:47:14Lightning Strikes Again

ACF Clients To Take The Stage at Dreamforce

August 20, 2015/in ACF Solutions/by Josue

We are excited that so many of our clients have been chosen to participate in Dreamforce sessions this year. Their stories will serve as inspiration for attendees contemplating Salesforce for their organizations and those looking to take their implementation to the next level. If you are attending Dreamforce and haven’t selected your sessions yet, visit the Agenda Builder and consider adding one or more of these. (And if you haven’t registered for Dreamforce, there’s still time. Register here.)

Amy Gilbert

Marketing Communications: Building a Digital Playbook

Amy Gilbert, Senior Officer, Communications Partnerships

United Nations Foundation

Tues., September 15, 10:00am-10:40am, Metreon AMC Theaters, Metreon Theater 11

Advancement Connect: Optimizing Alumni Lifetime Value

John Soulsby, Senior Project Manager, ITS-PMO

University of San Francisco

Tues., September 15, 10:30am-11:10am, San Francisco Marriott Marquis, Foothill G1-G2

Jennifer Goldstone

Driving Change is Hard. Let’s do it Anyway! Stories from the Front Lines

Jennifer Goldstone, Chief Operating Officer

Birthright Israel Foundation

Wed., September 16, 8:30am-9:10am, Marriott Marquis, Yerba Buena Salon 8

Joanna IturbeLauren Russo

Accelerate and Automate with Process Builder

Joanna Iturbe, Sr. Software Applications and Project Manager

Lauren Russo, Marketing and Career Analytics Specialist

University of Colorado, Leeds School of Business

Wed., Sept 16, 9:00am-9:40am, InterContinental San Francisco Hotel, Union Square

Chris Baker

Setting the Curve: What Every School Can Learn from Business Schools’ Innovation

Chris Baker, Executive Director of Student Success Center

Harbert College of Business, Auburn University

Wed., Sept 16, 11:30am-12:10pm, Metreon AMC Theaters, Metreon Theater 10

George PriorJason RayM. Engineer

Connected Nonprofit: Using Salesforce Across the Organization to Drive Impact

George Prior, Sr. Vice President, ULI

Jason Ray, Chief Technology Officer, ULI

M. Engineer, Project Director, MoMA

Wed., September 16, 4:30pm-5:10pm, Marriott Marquis, Yerba Buena Salon 8

Thurs., September 17, 10:30am-11:10am, Marriott Marquis, Golden Gate A

Carrie Marcinkevage

Get the Job Done: Put Students & Employers at the Center of Career Services

Carrie Marcinkevage, MBA Managing Director

Pennsylvania State University

Thurs., Sept 17, 9:00am-9:40am, San Francisco Marriott Marquis, Yerba Buena Salon 13-15

Gershom Gannon-O'Gara

AppExchange for Higher Ed: Top Apps to Make You Even Smarter

Gershom Gannon-O’Gara, Senior Associate Director, Information Design and Technology

Columbia Business School

Thur., Sept 17, 12:00pm-12:40pm, San Francisco Marriott Marquis, Foothill F

Ishrat Fatima

#AwesomeAdmin Hacks for Higher Ed

Ishrat Fatima, IT Project Manager, Salesforce Admin

Kellogg School of Management

Thurs., Sept 17, 3:00pm-3:40pm, San Francisco Marriott Marquis, Yerba Buena Salon 13-15

Joel Clasemann

With Great Platforms Comes Great Responsibility: Best Practices in Governance

Joel Clasemann, E.M. Data Systems Manager

The College of St. Scholastica

Fri., Sept 18, 9:30am-10:10am, San Francisco Marriott Marquis Hotel, Yerba Buena Salon 13-15

0 0 Josue Josue2015-08-20 23:20:052021-08-20 01:47:40ACF Clients To Take The Stage at Dreamforce

Ready, Set, Build Your Dreamforce Agenda

August 3, 2015/in ACF Solutions/by Josue

If you’re going to Dreamforce 2015, then today is the day to start planning your time there. Sessions fill fast so reserve your space through Agenda BuilderNOW!!! Look for these Dreamforce sessions featuring our Higher Education and Nonprofit clients:

  • Accelerate and Automate with Process Builder with Leeds School of Business
  • AppExchange for Higher Ed: Top Apps to Make You Even Smarter with Columbia Business School
  • #AwesomeAdmin Hacks for Higher Ed  with Kellogg School of Management
  • Connected Nonprofit: Using Salesforce Across the Organization to Drive Impact with Urban Land Institute and Museum of Modern Art
  • Driving Change is Hard. Let’s do it Anyway! Stories from the Front Lines| with Birthright Israel Foundation
  • Get the Job Done: Put Students & Employers at the Center of Career Services with Smeal School of Business
  • Making Alumni Relations More Personal AND More Efficient with Columbia University
  • Marketing Communications: Building a Digital Playbook with United Nations Foundation
  • Setting the Curve: What Every School Can Learn from Business Schools’ Innovation with Harbert College of Business
  • With Great Platforms Comes Great Responsibility: Best Practices in Governance with College of St. Scholastica

Only 43 days till Dreamforce! Hope to see you there.

0 0 Josue Josue2015-08-03 23:21:222021-08-20 01:48:40Ready, Set, Build Your Dreamforce Agenda

Take Your Salesforce Reporting to the Next Level with Reporting Snapshots

July 15, 2015/in Nonprofit, Salesforce Scott Mostrom/by Josue

Out-of-the-box Salesforce reports and dashboards are great tools to analyze summary transactional data, such as donations, advocacy actions, outreach efforts, and constituent cases. Salesforce ‘Reporting Snapshots’, however, let’s you take trend analysis to a whole new level.

“Reporting Snapshots” (previously known as “analytic snapshots”) allow you to automatically capture periodic point-in-time summaries, across various types of data, to deliver trend and point-in-time comparative analysis to your staff that’s not available with standard reporting.

As background, the standard summary reports and dashboards in Salesforce that are based on time-specific summaries can be easily created when you’re reporting on a single object and have a specific date field on the record on which to base the summary. For example, standard Salesforce supports a summary report of donations received (count and $ amount) by month, quarter, etc. This is a straightforward summary report of donations (opportunities) summarized using the donations’ received date field.

But, what if you want to report on trends or do point-in-time comparative analysis in situations such as the following:

1. You want trending or point-in-time comparisons where there isn’t a specific date field on records off of which to key. For example, how many ‘active’, ‘lapsed’, and ‘expired’ members did you have at the beginning of each month? How many major donor prospects did you have at the beginning of each month? How many total cases in an open status did you have the end of each work week?

As you can see, these are data points that are based on a “snapshot” of your Salesforce records at a particular point in time (i.e., count or summary amount at the end of each week, month, quarter, etc.), rather than on data that is on the record itself. To compare this kind of information or analyze this trend over time requires more than just a standard Salesforce report.

2. You want to pull summary information, for a specific point in time, that combines data from more than one object. For example, it might be helpful to get a monthly snapshot that includes your total member count and total number of open cases so you could analyze trending of those two variables over time and even see if there’s any correlation between how one impacts the other.

If you were able to capture snapshot records in a single custom object that included summary details on both membership and cases, you could then could easily generate reports and dashboards to analyze that data any which way you want. That’s what ‘Reporting Snapshots’ allows you to do.

Best news? ‘Reporting Snapshots’ doesn’t require any code or another app download. It is a simple matter of configuration by the Salesforce admin. Here’s how:

  1. Configure one or more custom summary reports;
  2. Configure a new custom object with a field for each of the summary points you wish to capture from the report;
  3. Under Data Management > Reporting Snapshots, map summary values from your custom report to fields in your custom object; and;
  4. Schedule your custom report to run automatically – this will create a new record in your custom object each time the scheduled report runs.

Here’s step-by-step of a simple example of capturing a count of open cases at the end of each work week:

  1. Create a summary report of open cases;
  2. Create a custom object with a date field and number field (# Open Cases);
  3. Create a Snapshot Report that maps the report to the custom object’s field, then schedule to run each week;
  4. If you want to capture membership counts for each week, you could do the same thing and map to a different number field (# Members) in that same custom object;
  5. Once the reports start generating these weekly records, you’ll be able to easily create reports and dashboards on that custom object to view weekly trending of your point-in-time data.

‘Reporting Snapshots’ will take your reporting to new levels and new insights. For more information on preparing ‘Reporting Snapshots,’ please visit this Salesforce help article: http://bit.ly/reportingsnapshots.

0 0 Josue Josue2015-07-15 23:22:352021-08-20 01:49:08Take Your Salesforce Reporting to the Next Level with Reporting Snapshots

Salesforce Lightning Process Builder (Part 2)

May 27, 2015/in Joanna Iturbe/by Josue

As Pete pointed out in Part 1of this blog series, you don’t need to have a computer science degree or need to know how to code to successfully build workflow processes with Salesforce Lightning Process Builder. Don’t let my title and certifications fool you; my degree is in PR, and I do not know how to code. Because of this, you can imagine my surprise when our Principal Consultant from ACF Solutions, Alanna Steffens, told me in passing about Process Builder when it was still in Beta.

At the time, I had been brainstorming ways to accurately portray a student’s employment status. This has been a challenge in Salesforce because students may have multiple employment records, ranging from general interest to unpaid internships to declined offers and those choosing to continue their education. Figuring out which one was most current and accurate was not easily done.

I truly thought that it would cost at least $10,000 for a developer to code this, but voila! I was able to create this process by myself with Process Builder. Here’s what I did: I created a process that ran a hierarchical assessment of every employment record in our database to populate a field on the student’s contact record with his or her most accurate job status. (Some examples of dashboard reports are below.) As part of this process, I also developed a work-flow that alerts our specialist by email when a graduating senior’s job status changes so that we can update our reported stats. And I, a non-coder, built this myself in just a couple of hours. Now, we’re easily able to produce great reports and graphs (see below) that satisfy our rankings survey requirements and give our administration a better snapshot of our current employment rates.

Furthermore, we’ve been able to slice and dice this data by top employment companies, certificate recipients, mentoring participants, event participation (i.e. career fair attendance), GPA/test scores and bio/demo/geographic segments.* Once this process was in place, I was giddy with the possibilities that Process Builder offered us!

As a result we now have seven active processes all built by me, including:

  • When a student declares his or her major, a customized email from the assigned career advisor is immediately triggered congratulating the student and offering career resources.
  • When a student goes on probation or suspension, an email is triggered notifying the academic advisor of the student’s status along with critical information so that the advisor can reach out to the student immediately.
  • When a faculty member’s summer pay violates state requirements, a chatter message is triggered alerting our HR department (see example below).

* Reflective of 2015 graduates in their senior year and are not finalized numbers to be used in any capacity other than as a visual for this blog.

Lauren Russo, the Marketing and Career Analytics Specialist and a Salesforce power user, is a fan of Process Builder. She reports: “The processes Joanna and her team have put in place have helped our office significantly in official placement reporting, customer service and data accuracy. I look forward to continuing to brainstorm ways to use this great new tool.” Process Builder has empowered me to save our organization time and money. It is my Salesforce Swiss army knife!

If you are interested in learning more about the processes we have put in-place and how we did them or would like more information on the processes coming down the pipes, please feel free to reach out to me directly at [email protected].

0 0 Josue Josue2015-05-27 23:23:492021-08-20 01:49:37Salesforce Lightning Process Builder (Part 2)

Alumni Engage: Leveraging Salesforce to Bolster Alumni Engagement

May 21, 2015/in Higher Education ACF Solutions/by Josue

In this webinar, you’ll hear how the University of Colorado replaced Harris Connect with AlumniEngage, a Salesforce-based solution to nurture and engage your alumni constituents.

0 0 Josue Josue2015-05-21 22:34:042021-08-20 01:50:31Alumni Engage: Leveraging Salesforce to Bolster Alumni Engagement

University of Colorado Replaces Harris Connect with Campus-Wide CRM-Based Solution

May 14, 2015/in Case Study, Higher Education ACF Solutions/by Josue

“We were up against a looming deadline” -Kim Egan, Electronic Communications Director, Office of the President, CU

About CU

The University of Colorado is a public research university with four campuses. CU has 35,000 employees (faculty and staff), 55,000 enrolled students, 457,000 alumni and 348,000 donors. The University of Colorado (CU) was up against a “looming” deadline, explained Kim Egan, Electronic Communications Director, Office of the President, University Relations. Their contract with Harris Connect IS Platform, a communications system that her department and over 200 campus communicators had used for their “eComm” activities — email marketing, form-building for fundraising and events, and community engagement — was ending in November 2015 and Harris Connect would be going out of service come February 2016.CU needed to find its replacement.

Challenge

Given this opportunity, Egan and her team wanted to identify a solution that would allow for more sophisticated marketing automation including advanced list segmentation and data tracking while ensuring CAN-SPAM compliance.

CU also wanted to make better use of their online community as a channel to engage alumni and other constituencies as well as to gather data. CU’s existing community, part of the Harris Connect solution, was not widely adopted because login was difficult and not user friendly. This was a big pain point for CU.

Data management and governance was also an issue. There was no seamless data process to cleanly manage the almost one million records, across three sources of data, including Campus Solutions SIS, Campus Solutions HR, and Ellucian Advance. Like most institutions, CU’s various departments worked in silos; they chose their own solutions and managed their own data. With more and more calls for a 360-degree view and more targeted engagement of constituents, Egan and her team realized that this was bigger than simply replacing Harris Connect. They needed a CRM solution that integrated the three data sources, allowing them to leverage the shared data for marketing purposes. Their initially small project became a system-wide initiative.

Solution

After a comprehensive RFP process, University of Colorado chose Salesforce to be its enterprise CRM solution. This multi-phase project, involving a university-wide roll-out across four campuses, is the first of its kind for Salesforce. ACF Solutions was selected as the implementation partner, or as Egan likes to describe ACF, “the general contractor building CU’s dream house.”

As part of Phase 1, ACF implemented Salesforce’s Marketing Cloud, Sales Cloud and Community Cloud, including the following:

  • Seamlessly integrated Marketing Cloud with Salesforce CRM, creating user accounts and building email templates.
  • Created custom-branded communities allowing alumni to find and engage with each other as well as update their profile information.
  • Created a searchable alumni directory with a highly powerful and customizable search engine.
  • Created customized constituent profile pages with field-level privacy settings.
  • Aligned and integrated three uniquely different data sources, comprising almost one million records, into Salesforce.
  • Migrated existing data from Harris Connect to Salesforce.

Results

As a result, CU now has a single platform for more highly targeted engagement of its alumni, staff, donors and students, with the plan to expand the user base and add functionality to support CU’s broad and diverse engagement imperatives.

0 0 Josue Josue2015-05-14 23:25:292021-08-20 01:52:08University of Colorado Replaces Harris Connect with Campus-Wide CRM-Based Solution

3 Reasons to Replace Harris Connect IS Platform with Salesforce CRM

April 30, 2015/in Salesforce Community Virginia Berkenkotter/by Josue

As you probably know by now, the Harris Connect IS Platform, a long-time staple of university marketing and alumni departments everywhere, is going out of service come February 2016. You need to replace its functionality — community engagement, event and email management — and fast. But, before you pull the trigger on a lateral replacement, consider a Salesforce-based solution to support your alumni engagement activities. Here’s why:

  • Better tools: Salesforce offers best-of-breed community, email marketing, advancement and events management tools that will not only replace your HC functionality, but significantly upgrade your tool set. The tools available through Salesforce and its ecosystem offer many features and advantages unmatched by HC and other stand-alone offerings, and at their core are powered by Salesforce CRM – the world’s leading platform for managing constituent relationships.
  • Better data: What bolsters your efforts to improve alumni engagement scores — and sets a Salesforce-based solution apart from other HC replacements — is having Salesforce’s powerful CRM at its core. Data drives success. Salesforce CRM pulls your various data sources into one single location to provide you a more complete picture of your alumni. A single alumnus record includes biographical and demographic data pulled from the university’s system of record and advancement system along with any new or updated data generated by native Salesforce marketing, community and event tools. As a result, this powerful data set gives you a complete picture of each alum and allows you to create targeted, relevant and unique communications, delivering the right message to the right alumnus at the right time.
  • Campus-wide expansion: As the lines between alumni and advancement blur, Salesforce CRM allows your institution to expand alumni engagement into fundraising, creating transparencies and collaboration between the two groups. And, because Salesforce CRM supports multiple constituent groups such as students, staff, parents, corporate and foundation partners, and more, it provides you the opportunity to gain a broader institutional view of the full-student lifecycle, establishing an earlier foundation for alumni engagement.

Salesforce CRM delivers increased efficiencies through powerful workflow capabilities, increased visibility via customizable reports and dashboards, and increased user adoption because the platform is mobile and social. On many campuses,Salesforce CRM is setting the new standard for alumni relations, as well as the foundation for a truly connected campus.

[To learn more about this Salesforce-based solution, watch our webinar “AlumniEngage: Leveraging Salesforce to Bolster Alumni Engagement.” ]

0 0 Josue Josue2015-04-30 23:28:072021-08-20 01:57:123 Reasons to Replace Harris Connect IS Platform with Salesforce CRM

Salesforce Lightning Process Builder (Part 1)

April 9, 2015/in ACF Solutions/by Josue

PART 1: NO CODE REQUIRED

Lightning Process Builder is a revolutionary enhancement to Salesforce, announced as part of its Spring ‘15 Release, providing an easy means to automate business processes which formerly required considerable technical resources, time and money. To quote Shelly Erceg, Salesforce Director of Product Management, “[Process Builder] puts the power of code in your hands with just a few clicks.” No technical expertise or Apex code required!

Process Builder allows Salesforce Administrators to easily and visually automate daily tasks, from the simple to the complex, with just a few clicks. This 2-minute demo underscores its ease of use. With Process Builder, you can:

  • Create a record
  • Update any related record—not just the record or its parent
  • Use a quick action to create a record, update a record, or log a call
  • Launch a flow—as an immediate or a scheduled action
  • Send an email
  • Post to Chatter
  • Submit for approval

In her online demonstration, Erceg illustrates the power of Process Builder through a simple example of automating address changes. Previously, a Salesforce Administrator would have to edit every child Contact of an Account to change the organization’s address. With Process Builder, the admin can visually create a logical series of tasks that are triggered when the Account address field is later changed.

The result being, as CTO Doug Sharpe wrote in his November 24, 2014 blog “Business at the Speed of Lightning,” that “…it will be faster and more cost-effective for companies like ACF Solutions, and our clients alike, to create solutions on Salesforce that are highly tailored, yet also easy to maintain and evolve.” In future series on this topic, we will explore ways Process Builder can solve common workflow problems in both Higher Education and Nonprofit organizations.

In the meantime, here’s information to get you started building automated workflows with Process Builder:

  • Process Builder Overview
  • Understanding the Interface
  • Limitations & Considerations
  • Creating a Process
  • Spring 2015 Release Notes
0 0 Josue Josue2015-04-09 23:29:302021-08-20 01:57:25Salesforce Lightning Process Builder (Part 1)

The Muddle in the Middle: The Importance of Engaging Your Mid-Level Donors

March 25, 2015/in Fundraising ACF Solutions/by Josue

Mid-level donors often slip through the cracks in the Advancement world. In many organizations, they represent a large swath of prospective donors — the muddle in the middle — between the Annual Giving and Major Gift giving pools and typically are not assigned to prospect portfolios. Or, if they are assigned, they may go unmanaged because there’s no expected immediate return from these donors. Prospect managers have large financial goals that can only be filled by higher impact prospects.

This begs the question of whether the muddle in the middle matters. (Say that three times fast!) They do and here’s why:

  • Mid-level donors provide a consistent and reliable income stream; their donation level ranges between $500 and $10,000.
  • Because they are habitual donors, mid-level donors are statistically more likely to include your organization in their will. Your objective is to increase that share.
  • Mid-level donors are your major donors in-waiting. It is a truism that for every major gift initiative or campaign, you need four prospects; mid-level donors fill your bottom-level of major gift prospects. You need to nurture that bottom level or their money will go elsewhere.

If you are not already nurturing your relationships with mid-level donors to build your prospect pipeline, there is no time like the present to begin. Accounting for these donors and incorporating them into your fundraising strategy does not require a sea-change in staffing. The solution is at your fingertips: Salesforce.

Next Time: How Salesforce can help you identify, target and ultimately grow your mid-level donors.

Erin Troia is a seasoned fundraising professional with 15+ years of direct progressive management experience in both the nonprofit and higher ed sectors. In August 2014, Erin brought her expertise to ACF Solutions and has worked with Columbia University, Auburn University’s Harbert College of Business, and Allegheny College.

0 0 Josue Josue2015-03-25 23:30:442021-08-20 01:57:58The Muddle in the Middle: The Importance of Engaging Your Mid-Level Donors
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