Student Experience

October 6, 2026
Built to Last: Making Sustainable Technology Investments in Higher Education
How Higher Education Leaders Can Prioritize Investments and Build Capacity for Sustainable Growth How do higher education...
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September 29, 2026
Beyond the Portal: Exploring the Student Experience with Courtney Brecheen
A seamless student experience requires institutions to deliver personalized, connected experiences that meet students where...
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September 23, 2026
Predictive and Orchestrated Student Digital Experiences in Higher Education
Student digital experience, or SDX, encompasses the portals, apps, forms, chat tools, and service platforms students use...
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August 24, 2026
Building the Foundation for Student Digital Experience Maturity
In the first post in this series, we introduced the Student Digital Experience, or SDX, Maturity Model as a way for campus...
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August 17, 2026
Why Higher Education Needs a Student Digital Experience Maturity Model
A student logs in to register for classes. Instead of completing a simple task, they discover a hold they didn’t know...
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November 6, 2025
Break the Silos to Build a Cloud Culture: A Brick-by-Brick Playbook for Higher Ed
I’m a public education veteran with 13 years in the trenches of institutional transformation. I’ve seen the hustle it...
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September 29, 2025
The Hidden Engine of Student Success: Operational Excellence
Applying operational management strategies to strengthen trust and improve student success A strong sense of connection to...
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July 29, 2025
National Association of Student Financial Aid Administrators (NASFAA) Conference Drives Equity and Innovation in Higher Education
Financial Aid Management and Student Services Experts Share Key Takeaways from NASFAA 2025 The 2025 NASFAA National Conference...
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June 26, 2025
Salesforce Connected Education Report: Designing for Human Connection in Higher Ed
How Institutions Can Strengthen Student Relationships Through People-Driven Strategy In the Salesforce ecosystem, we often...
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June 17, 2025
Rethinking Student Success in Higher Education: A Holistic Approach
Student success in higher education has long been measured by one primary outcome: degree completion. While earning a diploma...
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