Webinar
Attain Partners | Juran expert explores actionable ways to better serve faculty and students
Watch the webinar on-demand here!
In this first webinar of a multipart series hosted by Dr. Joseph A. DeFeo, he presents the five steps to enable your college or university to improve its faculty and student satisfaction.
Step 1: Listen to the Voice of the Students
Listening to the voice of your students will enable you to focus on what matters most to them.
Step 2: Assess Your Organization – Get a Health Check
Student services are compartmentalized, with students often viewed through the specific job functions faculty or staff perform. Business processes and systems are not often planned strategically and often lack integration resulting in a disjointed and unsatisfying student experience.
Step 3: Develop a Student Experience Strategy
An exceptional student experience (SX) strategy encourages meaningful interactions between students, faculty, and staff, which result in profound personal relationships that foster students’ academic, developmental, and career success.
Step 4: Design or Enhance to a Digital Experience
DX is not a panacea that can resolve every challenge with SX. However, a well-crafted strategy that includes digital technology can drastically improve students’ interactions with staff, faculty, and other students.
Step 5: Develop Change Management Plan
The last step is to develop a 1–3-year change management plan that can act on the opportunities to improve the student experience and make it more effective and more digital.
About the Host
Dr. Joseph A. DeFeo, former CEO of Juran Global, and now Sr. Advisor at Juran, an Attain Partners Company, is recognized as one of the world’s leading executive experts on transformational change and business improvement. For over 35 years, Joe has worked as a trusted adviser, helping leaders increase efficiency, productivity, and customer (student) experience satisfaction. These include Business Process Management, Lean, Six Sigma, Strategy Deployment, and Change Management.
Joe has assisted many global organizations—private and public, for-profit and nonprofit—in leading major organizational change. He is a frequent motivational guest speaker at international conferences and has presented in 44 countries. His comprehensive experience serving the higher education industry spans his role as an Adjunct Professor for the National Graduate School of Quality Management, Western Connecticut State University, Columbia University, and Central Connecticut State University, where he taught graduate courses on management, training, and development.
