Blog
March 9, 2023
At Attain Partners, we fuse decades of experience serving colleges and universities across the nation with proven strategies on how to best architect and use Salesforce to enable institutions to drive engagement in a scalable, comprehensive way.
To be competitive and attract the best students, it is imperative that institutions continuously track and manage satisfaction levels associated with the technology, processes, and interfaces between their students and their administrators and faculty. Our team has worked with higher education institutions to improve both the student experience as well as internal operations by leveraging the power of Salesforce.
As the 2022 Salesforce Consulting Partner of the Year – Education and a Salesforce Summit Partner, Attain Partners brings unparalleled expertise leveraging Salesforce to reimagine the student experience.
A trusted partner for education institutions in the Salesforce ecosystem, Attain Partners will be sharing expertise during Salesforce Education Summit 2023 in Dallas, Texas, in April. Continue reading below to learn about just a few of the client success stories we’ll be sharing onsite during the Summit.
Ready to discover how our solutions can advance your institution’s mission? Contact us today. We’d love to schedule dedicated time to chat.
Student Success at Fordham: A Holistic Approach
Treat your students like customers—that’s how Fordham reimagined services to create a holistic student-centric solution with Attain Partners and Salesforce that meets diverse student needs and supports connectedness through technology.
Retaining students is just as important as recruiting them, and, at its core, Fordham University is committed to the holistic development of its students’ academic and personal success. When Fordham made a significant investment in technology, Attain Partners used Service Cloud, Experience Cloud, and Student Success Hub to improve the student experience, driving deeper engagement. By shifting to a more customer-focused approach to student needs rather than departmental, Fordham University was able to dramatically improve adoption, resulting in a stronger student experience within this enterprise-wide transformation.
Using Design Thinking to Reinvent the Student Experience at Boston University
Design thinking is the intersection of human, budget, and technology where we consider what students really want and need before developing technology solutions. We helped Boston University find common ground amongst visionaries to deliver an exceptional and modern student experience.
Boston University engaged its student community to design a more sustainable, accessible, and enjoyable student experience. The innovative solution, built using Experience and Service Cloud, is designed to pave the way for student success beyond the next decade.
From Applicant to Student: Unifying the Student Experience at Boston University
From the moment students apply, Boston University provides a seamless experience for its diverse population. In addition to the above design thinking solution, we also supported their internal IT teams to integrate the solution with their current student information system, providing crucial data points to render a personalized experience.
Leveraging a measured, two-phase approach in rolling out its new student information system, Boston University helps ensure adoption and a positive student experience. Phase one introduces students to the essentials of the system and gradually adds enhanced features to make it easier to find information and navigate student needs. Phase two focuses on engaging students and providing real-time access to schedules, messaging, to-dos, and IAM profile attributes.
Bridging the Future of Advancement at Colorado State
Colorado State University discovered it could draw in more fundraising dollars with a robust, modernized system capable of detailed data capture and comprehensive collaboration. They sought an immersive, intuitive, and attractive platform to amplify fundraising efforts.
Attain Partners and UC Innovation used ascend with Salesforce to build pipeline, achieve comprehensive collaboration, and fundraise. Using the smart, insightful, and predictive tools in ascend (native in Salesforce), they’re able to identify the “right” prospects to guide fundraising efforts. CRM analytics, dashboards, workflows, and automations are helping the team reimagine the user ecosystem and lay miles of runway for future evolution.
Driving Retention and Learner Success Beyond Graduation
On their mission to become a top-ten land grant institution, a major, multi-campus public university engaged Attain Partners to improve equity and student success through persistence and collaboration.
The solution, built using Student Success Hub and the Sales, Experience, and Marketing Clouds, will unify the University’s approach to serving students with intention. Using data in a consistent and measurable way will continually improve retention and enrich their community.
Evolving Executive Education for Tomorrow’s Leaders at UVA Darden
UVA Darden is unleashing new leadership by elevating its Executive Education & Lifelong Learning program using Sales Cloud and Marketing Cloud. Through custom courses, group enrollment, nontraditional education, and specially designed team courses that can be taught onsite, the program is opening doors to attract new, growth-minded leaders while increasing the School’s revenue.
Attain Partners helped UVA Darden create this end-to-end solution, fully integrated with a self-service student experience site, enabling it to attract new students and increase revenue.
Student Success, Executed The Attain Way
At Attain Partners, our values embody the character that we believe a trusted partner and a client advisor should possess. We don’t just work by these values; we live by them. We care deeply about delivering services and solutions to advance the missions of education institutions and improve opportunities for all students.
A team of highly experienced Salesforce-certified experts, we strive to be innovative and values-driven, always working to disrupt the status quo to change the world and improve the lives of those we serve.
In addition to our work with clients, the Attain Partners team actively contributes to the growth and evolution of the Salesforce platform, including the design of the Education Data Model (EDA). We were the first partner to implement Salesforce products including Advisor Link (now Student Success Hub), Admissions Connect, and Subledger for nonprofits. We are members of the Salesforce.org Advisory Board as well as various Salesforce product advisory boards, and sponsor the Salesforce Nonprofit Summit and Nonprofit Dreamin’ conferences. Multiple members of the Attain Partners team are recognized Salesforce MVPs and frequently participate in Open Source Commons to help architect and grow the Salesforce platform to align with the needs we see from our work with clients.
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