Managing change during a Workday implementation is key to a successful launch. However, after you’re live, ongoing challenges can arise.
- What happens now?
- How is the change momentum sustained?
- How are new training materials created or existing training materials updated?
- What do you do when the system’s interface changes overnight after a bi-annual release?
- What if new modules are added to Workday?
- Are employees prepared for ongoing change or are they left unaware and frustrated?
The answer to these questions is change management services from Attain Partners.
Figure 1: Strategies to Manage Change Post Go-Live
Change Management Support After a Workday Launch
Below are a few of the many ways our change management experts can serve your organization after a Workday launch:
- Managing Workday Releases: Proactively review the documentation, videos, and webinars available on Workday’s Release Center on Workday Community to plan for upcoming bi-annual and monthly releases. Identify the changes that will impact end users in order to prepare communications or updates to existing training materials.
- Updating/Creating Training Material: Periodically examine and update your training materials inventory to reflect evolving instructional design best practices and to ensure business processes are documented with accurate step-by-step processes for end users. Training material templates should be regularly updated to ensure accessibility and readability. New training materials may be required when new modules or new business processes are introduced to Workday.
- Reselling Workday to End Users: “Resell” Workday to your employees to protect your investment and increase ROI. Reselling Workday requires examining why employees are not using Workday and developing strategies to drive Workday adoption and transactions.
- Developing Regular Feedback Surveys: Develop a regular survey cadence to collect employees’ feedback on Workday and their day-to-day experience using the system to perform their job duties. Feedback can be sought on Workday business processes, training materials, what information end users need, and what would make Workday easier to use.
- Creating Consistent Communications: Create a strategic communications plan to consistently send timely communications to employees for upcoming releases, configuration changes, dashboard highlights, and new training materials. This keeps employees informed and up to date instead of surprised when an Expense Report or user interface looks different after a Workday release.
- Conducting Quarterly Classroom Training: Retrain end users who run critical tasks or conduct tasks infrequently in Workday to ensure knowledge is retained over time. Our Change Managers can help you develop a plan to train new hires to help them feel comfortable in Workday.
Change management experts at Attain Partners can work in conjunction with Workday subject matter experts to 1) determine which configuration changes from bi-annual releases will affect end users, 2) develop communications, 3) update training materials, and 4) conduct training sessions to minimize the impact of the changes. If new Workday modules are added or employee engagement is lower than expected, our Change Managers can work with you to manage the change process for adopting new Workday modules or reselling existing Workday modules to your employees. These change management services are vital to the continued success of Workday at your organization.
Whether you have been live with Workday for a few months or a few years, Attain Partners understands the importance of continuing to manage change with new Workday releases and products. We have the knowledge, experience, and technical expertise to guide you through your Workday change management and training challenges.
Learn more about our services here.
About the Author
Michelle Metcalf is a Consultant in the Strategic Transformation Services Group at Attain Partners. Michelle focuses on Change Management and training for higher education clients. She brings 10+ years of Nonprofit and Higher Education experience with an extensive understanding of the Workday ecosystem.